REVA AI
Complaint Intelligence Platform with multilingual voice-to-structured pipeline using Azure Speech + LLMs. Features geospatial routing across 1K+ locations and PII masking.
Overview
REVA AI is an end-to-end civic complaint intelligence engine built to eliminate accessibility barriers in public grievance reporting. Designed for diverse communities speaking multiple vernacular languages, it allows citizens to submit voice or text complaints which are automatically transcribed, translated, and structured into actionable ticket schemas using Azure Speech Services paired with fine-tuned LLM pipelines. The system automatically masks sensitive Personally Identifiable Information (PII) to maintain strict privacy compliance, and utilizes PostGIS spatial indexing to route grievances across 1,000+ administrative wards and municipal jurisdictions.
Key Architecture & Highlights
Multilingual voice-to-structured ticket pipeline with high-fidelity speech transcription & intent classification
Real-time PII anonymization engine that strips phone numbers, identification IDs, and private details from public logs
Automated geospatial polygon routing with PostGIS to dispatch issues to over 1,000 administrative offices
Administrative triage dashboard with automatic severity scoring, duplicate detection, and SLA resolution tracking